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Customer Service (Ticket Management)
Ref No.: 18-00006
Location: Fremont, California
Position Type:Contract
Experience Level: 3 Years
Start Date: 01/10/2018
 Job Role: Customer Service (Ticket Management)
Job Client and Location: HCL - Guidewire in Foster City, CA and HCL - Google in San Jose, CA
Duration : 6+ months

Below are the job responsibilities

Experience working with ticketing software and knowledge of standard support methods and procedures. 
Prioritize queue with SLA standards. 
To organize work, problem solve, and multi-task. 
Provide excellent customer service in a fast paced environment. 
Perform other projects and duties as assigned. 
Assist clients over conference call on the computer.
Exposure of metrics and data collection
Basic experience on project management activities