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Help Desk - 18-01240
Ref No.: 18-01240
Location: Augusta, Maine
Position Type:Contract
Start Date: 05/16/2018
JOB DESCRIPTION:

The Helpdesk Analyst provides technical assistance, support and advice to end users; this entails investigating and resolving computer software and hardware issues.

REQUIRED:
  • Excellent written and verbal communication skills
  • Ability to resolve end user issues utilizing remote tools
  • Familiarity of ticketing systems
  • Experience with the removal of viruses and/or malware
  • Windows (windows 7 and above), Smartphones (Android, IOS etc.); 2-3yrs. experience
  • MS Office (2010 and above); 2-3 years exp.
PREFERRED:
  • Previous experience using TeamViewer