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The Associate Director of CRM and Admissions - 18-01164
Ref No.: 18-01164
Location: Boston, Massachusetts
Position Type:Direct Placement
Start Date: 05/07/2018
The Associate Director of CRM and Admissions will lead the strategy, planning, development, release and operations of a University's CRM and Admissions applications, along with the universitys central Salesforce.com platform on which they are hosted.
The Associate Director of CRM and Admissions is a management role that will build, manage and mentor a high performing team; lead the definition and evolution of the universitys CRM, Admissions and Salesforce.com strategy, architecture and development processes; ensure the delivery of applications and components in support of critical university initiatives; and lead the operations of CRM, Admissions and Salesforce.com based services.

Required Skills
  • Bachelor's Degree in Computer Science, Information Systems, or other related field. Master's Degree preferred.
  • 10+ years of relevant IT work experience or the equivalent including managing team(s).
  • Advanced analytical, computer/technical and project/process management skills
  • Experience establishing departmental or service strategy
  • Experience providing immediate supervision over a group or team with multiple senior-level employees and subordinates.
  • Experience making decisions with broad departmental, organizational or enterprise impacts
  • Salesforce Architect, Developer and Administration Certifications desirable
  • Knowledge of Salesforce development, best practices and design patterns desirable – Force.com, Visualforce, Apex, SOQL, custom objects, workflows, triggers, Force.com IDE, migration tools, etc.
  • Knowledge of Salesforce APIs (bulk API, Metadata API), Web Services (SOAP, REST), e-mail integration desirable
  • Knowledge of integrating Salesforce with 3rd party systems using web services and app exchange apps desirable
  • Knowledge of Higher Education and related Salesforce.com/.org standards (e.g. HEDA) and applications (e.g. TargetX) is desirable
  • Experience with fundamental programming concepts, frameworks, languages and technologies such as Apex, Java, C#, .NET, XML, and JSON
  • Understanding of project management concepts and frameworks such as waterfall, Prince 2, Scrum
  • Experience and/or certification in ITIL service management practices is desirable