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End User Services Technician II - 18-01077
Ref No.: 18-01077
Location: Marlborough, Massachusetts
Position Type:Contract
Start Date / End Date: 04/30/2018 to 04/19/2019
Our client is seeking an End User Services Technician II - Transition
 
Responsibilities:
  • Provides high level End User support activities for ensuring proper transition of support for assigned projects
  • Provides off-shift support for applications, hardware, network and documentation
  • Performs moderately complex administration, maintenance/change activities
  • Collaborates with all business and IT teams globally to resolve and/or escalate complex technical incidents and problems
  • Analyzes and recommends improvements to EUS processes and procedures
  • Contributes as a member of a project team on global IT Projects
  • Partners with IT Teams on moderately complex solutions
  • Acts as a subject matter expert in specific technologies in area of responsibility
  • Performs other duties as assigned
Required Skills/Knowledge:
  • Technical knowledge of areas of responsibility, focus on Store Systems (POS, Markdowns, etc.)
  • Working knowledge of the business
  • Advanced knowledge of specific areas of the organization and processes (SME)
  • Strong customer service
  • Analyzes, recommends and implements solutions using standard procedures
  • Applies the knowledge of Incident, Request, Problem, Knowledge and Change Management principles and best practices in respective areas
  • Demonstrates ability and willingness to learn and share the knowledge with the team through application and practice
Minimum Experience:
  • 3-5 year of experience with IT in a corporate setting
Minimum Education:
  • 2 years of technical college education
  • Bachelor's degree in related field preferred