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Bridge Operator I - 18-00904
Ref No.: 18-00904
Location: New Albany, Ohio
Position Type:Contract
Start Date / End Date: 04/16/2018 to 04/01/2019
Our client is seeking an IT Bridge Operator I
Major Duties/Responsibilities:
  • Provide event management monitoring in a distributed and mainframe environment through the use of various monitoring technologies
  • Identifies, resolves, or escalates basic event notifications that impact system availability.
  • Understands basic monitoring technologies used to identify alerts, alarms, etc.
  • Performs basic problem analysis via monitoring technologies and predefined process documentation and workflows
  • Provides basic resolution support to various Support teams
  • Provides monitoring for off-shift Batch/Job on multiple platforms for all divisions
  • Open service tickets and initiates escalation procedures.
  • Works with Service Desk when events are deemed an incident
  • Minimum 1-3yrs experience in a technical capacity such as Network Operations Center or Data Center Operations
  • Must be versed in Networking/IP routing/Mainframe disciplines. Enterprise level monitoring and Incident Management understanding a must.
  • Basic knowledge of Computer Associates (CA) Tool Suite (Spectrum, Ehealth, Wily) LAN/WAN, VPN.
  • Strong Knowledge of Time Sharing Option (TSO), Terminal Productivity Executive (TPX), Job Control Language(JCL), Scripts, IBM Information Management System (IMS), Customer Information Control System (CICS), relational database from IBM (DB2), Virtual Storage Access Method (VSAM), External Services Provider (ESP) on-line scheduling software, Encore on-line restart software, Service Center and On-line report distribution.