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Senior Application Support Engineer - 18-00846
Ref No.: 18-00846
Location: NE Atlanta, Georgia
Position Type:Contract
Start Date / End Date: 04/05/2018 to 09/28/2018
Education: 
  • Bachelor's Degree (BA) from four-year College or university; or eight years related experience and/or training; or equivalent combination of education and experience.
  • One or more of the following certifications MCSE, and / or MCITP is preferred. 
Experience: 
  • Minimum of 8 years experience in a data center environment and related technologies. 
Other Qualifications: 
  • Ability to design, engineer, document, and implement distributed enterprise server environments. 
  • Maintain scripts and tools in support of production services 
  • Extensive knowledge of Windows Operating system security. 
  • Experience with virus defense systems and backup and recovery solutions. 
  • Knowledge of IP, VPN, Ethernet, and other LAN technologies. 
  • Ability to respond effectively to the most sensitive inquiries or complaints. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
  • Ability to write reports, business correspondence, and procedure/support manuals. 
  • Ability to define problems and collect data, establish facts, and draw valid conclusions. 
Summary (Scope and Purpose): 
  • Responsible for system duties, software duties, and other duties as listed below 
Duties and Responsibilities: 
  • Design, engineer, document, and implement distributed enterprise server environments as well as cross training support technicians on new technologies implemented. 
  • Successfully work with Executives, Project Managers, System Administrators, Network Engineers, Developers, Business Analysts, System Testers, Desktop Support Technicians, and end users in the implementation of small and large IT solutions. 
  • Work closely with developers to promote code from development environments, test environments, training environments, and through to production environment. 
  • Learn quickly and show initiative when needed to implement new technologies and when resolving difficult support issues. 
  • Manage multiple projects and initiatives with minimal guidance or supervision. 
  • Manage support Windows Server Environment. 
  • Performing ticket resolution using Remedy 
  • Implementing, configuring and supporting Microsoft Windows and Linux Servers (including maintaining all server documentation) 
  • Performs enterprise systems management for data center also includes some support for desktop environments. 
  • Diagnosing and correcting hardware and software problems; performance capacity and providing technical support to end-users. 
  • Manage data center changes using Remedy Event Management. 
  • Manage DNS and DCHP for Enterprise 
  • Perform application support as necessary 
  • Assist/mentor lower tier personnel with Windows troubleshooting. 
  • Other duties as assigned by management.