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Onboarding Specialist - 18-00706
Ref No.: 18-00706
Location: New York, New York
Position Type:Contract
Start Date / End Date: 04/16/2018 to 07/16/2018
We are looking to hire an Onboarding Specialist who will be dedicated to the successful launch of a new initiative
The candidate must possess strong communication skills, a high level of attention to detail, and a proactive, can-do attitude

Job Description:
  • Help manage the onboarding experience by quickly developing an understanding of the initiative
  • Assist clients through onboarding by explaining steps of the process and answering questions (via email, on the phone, and/or in-person) in a timely manner
  • Review submissions and liaise with clients on any necessary edits (including but not limited to compliance-related, grammatical, and formatting updates)
  • Follow up with clients who have not completed their onboarding
  • Actively update team leadership on project status
  • Assist with ad-hoc related projects
  • Minimum 1 year of work experience, ideally in a role that requires client communication
  • Proven ability to manage a significant workload in a fast paced environment by appropriately prioritizing and organizing work
  • Excellent attention to detail
  • Strong verbal and written communication skills
  • Superior proficiency in MS Outlook; proficiency in MS Excel and Salesforce are a bonus