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HR Coordinator - 18-00589
Ref No.: 18-00589
Location: New York, New York
Position Type:Contract
Start Date / End Date: 03/12/2018 to 08/31/2018
HR Employee Services- Assistant

This position is a temporary role ongoing.  This position will include (but not limited to):
  • Acting as the first point of contact responsible for the accurate resolution of employee and manager inquiries and requests that are escalated via phone, email, annual routines, or other access channels
  • Handling sometimes sensitive and confidential HR related information in an appropriate manner 
  • Helping customers navigate through self -service materials and functionality
  • Supporting assigned customer groups in navigating HR processes and procedures using scripts, FAQ's, and desktop procedures without deviation as appropriate
  • Delivering services that meet all pre-determined service levels including resolving many inquiries upon 'first call'
  • Abiding by all quality guidelines, desktop procedures, and other ES procedures
  •  Inputting data and ensuring data integrity, including performing regular audits and participating in external audits as required
  • Ensuring all employment related packages, letters, evaluations, forms etc. are created and delivered according to set standards 
  •  Maintaining and updating employee files and records per ELC guidelines
  • Logging activity (calls, emails, PUI entry, workflow approvals, etc.) in the appropriate case management system or tracking tool and ensuring the issue is updated appropriately in the tool throughout resolution 
  • Escalating issues and referring out-of-scope or unresolved requests per escalation/referral guidelines 
Skills and experience:
  • Excellent ability to deliver positive customer relations while abiding by standardized procedures, processes, and escalation procedures   
  • Excellent ability to communicate in a professional manner (verbal and written)
  • Excellent ability to work well in a team environment, seeking the ideas of others and valuing differing perspectives and diversity 
  • Ability to effectively and positively interact with customers and colleagues in a virtual environment (email, conference call, web meeting, etc.)
  • Ability to solve complex, sometimes technical, problems in a timely and accurate manner
  • Ability to effectively operate all systems required to perform the role
  • Ability to manage a high volume of transactions without impact to quality or customer experience 
  • Ability to solve problems using sound logic and analytics
  • Ability to work in an ambiguous environment
  • Ability to work independently in a fast passed environment with frequently changing priorities 
  • 2 – 3 years in an HR shared service, generalist, operations, or data management role
  • Strong experience in MS Excel and MS Word
  • Strong data entry and quality control experience 
  • Preferred – Oracle or HRIS experience with data entry and reporting