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IT Support Level II - 18-00225
Ref No.: 18-00225
Location: Parsippany, New Jersey
Position Type:Contract
Start Date / End Date: 01/25/2018 to 07/23/2018

The Exchange Administrator will be responsible for delivering Microsoft Exchange support to Tiffany & Co. user community.
The ideal candidate should have at least 5 years of IT enterprise support experience, with 3 years of experience supporting Microsoft Exchange in an enterprise environment.
This candidate should possess a solid working knowledge of enterprise messaging environments including but not limited to AD, LDAP, Exchange 2010/2013, Office 365, and Air-Watch. 

Must possess good communications skills, be organized, have ability to define and socialize new processes, able to effect change in a dynamic environment, comfortable working at many org levels, & must be team-oriented, performance-oriented. 
  • 5 years' experience - Working knowledge of Microsoft Exchange and Unified Messaging 
  • 3 years' experience - Solid understanding of Active Directory 
  • 5 years' experience - Experience with Quest Active Roles 
  • 5 years' experience - Administration of mailboxes and user accounts 
  • 5 years' experience - Troubleshooting to resolve mail delivery issues 
  • 5 years' experience - Experience writing and maintaining messaging documentation (i.e. procedures, processes, standards, and knowledge articles for IT Support) 
  • 5 years' experience - Customer Service oriented and ability to communicate effectively with end-users as well as teammates 
  • 5 years' experience - Ability to communicate effectively with end-users as well as teammates 
  • 5 years' experience - System Administration experience of Microsoft Exchange 2010/2013/O365 
  • 5 years' experience - Administration of Mobile Device Management application (Air WATCH) 
  • 5 years' experience - Strong analytical/problem solving skills 
  • ServiceNow Incident Portal experience preferred