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Lead Engagement Consultant - 18-01713
Ref No.: 18-01713
Location: ANDOVER, Massachusetts
Position Type:Direct Placement
Start Date: 07/12/2018
The Lead EngagemnetConsultant(LEC) plays a pivotal role in maintaining client satisfaction and loyalty through ensuring exceptional service and creating value.
The LEC is the liaison between the internal technical team members in the US, offsite and at the customer as part of the Companies OneTeam model.
They help identify, analyze, research, and resolve inquiries on all aspects of the solutions being developed and deployed for our clients.
The LEC must have a solid understanding of web, cloud, analytics and big data technologies, work aggressively to build & coordinate cross-functional teams. This position also supports the organization's strategic, tactical and support functions in order to achieve corporate objectives.
The LEC is measured through project success, client satisfaction and peer acknowledgement metrics.

Key Responsibilities
  • Writing proposals, RFP responses and other long form communication to convince customers for proposed solutions
  • Creating slide decks, consulting artifacts, documentation and other customer-facing write-ups
  • Manage delivery to a portfolio of clients
  • Build cost estimates and project plans for enterprise clients
  • Manage execution of projects, where team size is between 10-50 team members
  • Build strong and positive relationships with clients at various levels
  • Build and document knowledge about the client's business and technical setup
  • Coordinate all technical projects carried out with clients
  • Build strong relationships with onshore & offshore technical team members
  • Ensure client issues are resolved in a fast and professional manner
  • Feedback any important client information to the Executive Sponsor and Management team
  • Identify any training/knowledge needs for clients and colleagues
  • Originates actions to improve existing conditions, processes and communication
  • Be responsible for undertaking project work across the team as required – participation in requirements gathering, documentation, review, etc.
Position Requirements
  • 8 years of experience delivering consulting projects for enterprise clients
  • Have a track record of strong Consulting and execution skills to deliver solutions on time, within budget and aligned with the business needs
  • Experience and knowledge of Big Data software technologies, software development lifecycle, designing and delivering solutions
  • Good experience in soft and influence skills for managing and navigating complex customer organizations towards achieving goals
  • Have a track record of strong Consulting and execution skills to deliver solutions on time, within budget and aligned with the business needs
  • Having demonstrated experience managing geographically-distributed teams and coordinating with vendors, contractors and software engineers to build technical solutions
Education and Experience
  • Bachelor's degree from four-year college or university
  • Minimum three years of experience working in a project management or similar role
Language and Communication Skills
  • Ability to effectively express ideas and thoughts verbally and in written form
  • Good with long-form communication including writing proposals, RFP responses, discovery documents, summary documents and other customer-facing artifacts
  • Exhibits good listening skills and comprehension
  • Effectively keeps others adequately informed by presenting information to top management, public groups, and/or boards of directors using the appropriate communication methods
Professional Requirements
  • PMP highly desired
  • Strong Agile experience
  • significant customer engagement/.consulting experience
  • University degree or equivalent experience
  • Ability to grasp technical concepts – AWS, Cloud, Data Warehousing, Web Development, and programming languages are an advantages
  • Experience of working in a client support role
  • Experience in project management
  • Excellent written and spoken communication skills
  • English required
Personal Requirements
  • Customer service minded
  • Good follow-up on action items and getting it done attitude
  • Ability to navigate complex organizations and situations towards achievement of goals
  • Solutions oriented with good problem solving skills
  • Professional approach
  • Results driven
  • Attention to detail
  • Proactive and take initiative
  • Team player
  • Self-motivated
  • Hands on approach
  • Flexible approach
  • Ability to working towards strict deadlines