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End User Services Technician I - 18-01701
Ref No.: 18-01701
Location: Memphis, Tennessee
Position Type:Contract
Start Date / End Date: 07/16/2018 to 04/30/2019
Our client is seeking an End User Services Technician I
Shift: 2nd shift position (Mon - Fri (4pm - 1am, with a 1 hour lunch), shift would also include some weekends
Supports all hardware and networks in the Distribution Center. Assists with any equipment installation related to system installations and upgrades.
Supports all hardware and network related equipment including all related material handling systems equipment. Handles the maintenance, configuration, installation and troubleshooting of all equipment as well as support of cabling, RF network and equipment, PC's, terminals, printers, phones.
Major Areas of Responsibility
  • Provides hardware maintenance and monitoring for all Distribution Center Systems equipment including monitoring back-ups of all systems, installation of new hardware including terminals, monitors, keyboards, and printers.
  • Configures servers and hardware when necessary.
  • Provides expertise and support for maintenance, installation and repair of PC's in the Distribution Center and office area.
  • Troubleshoots and contacts Info Center when needed and provide follow-up.
  • Assists in training users on PC applications including Notes.
  • Provides ongoing support, which will include systems equipment cleaning, contacting vendors and scheduling maintenance and repairs.
  • Provides ongoing preventative maintenance of Data Center equipment. Maintains systems equipment inventory.
  • Supports all Material Handling Systems Servers; understands each system and its relationship to other systems.
  • Understands, operates and troubleshoots all servers.
  • Updates system configurations.
  • Utilizes the management console of all material handling systems.
  • Assists training associates on the use of each system.
  • Works with Systems Application Analyst and training department to support and assist in training on server use. Understands the mechanical aspect of the equipment.
  • Assists the Home Office Systems team with any scheduled projects related to installing new equipment, network or infrastructure changes.
  • Provides assistance for any unscheduled installation or maintenance of equipment as a result of network or infrastructure change.