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Technical Support Engineer - 18-00902
Ref No.: 18-00902
Location: Billerica, Massachusetts
Position Type:Right to Hire
Start Date: 04/12/2018
Who we are looking for?
This exciting position will give you the opportunity to work with some of the largest organizations in the world to plan, manage and maintain file management and storage solutions that control petabytes of data in data centers, private, and public clouds.
This fast paced position is ideal for the person who wants the chance to be able to have an immediate and meaningful impact on enterprise clients.
Come to Client and become an expert in this emerging technology field. Come to Client and make a difference!

Responsibilities may include:
  • Work directly with current customer base in a post-sales/ support capacity.
  • Deliver to Enterprise Service Level Agreements via a proven issues-tracking system.
  • Troubleshooting customer issues remotely (experience with LiveMeeting & WebEx is helpful).
  • Optimize existing implementations with new features and functionality
  • Interact with all members of the technical team including QA and Dev.
  • Recommend new product features.
  • Troubleshooting customer issues remotely (experience with Live Meeting & WebEx is helpful)
  • Overnight travel is infrequent.
Skill Sets coveted:
  • Experience with Enterprise Windows Concepts (from Windows Server 2003 through 2012R2), Roles and Features (Hyper-V, Active Directory, DNS, Network Policy and Access Services, File Services, IIS) as well as Microsoft SQL Server 2005 and newer.
  • Excellent troubleshooting methodology.
  • Knowledge of VMWare VCenter, VSphere, Virtual networking, and Virtual Desktop strongly desired
  • Familiarity with one or more enterprise storage platforms (VNX, NetApp FAS, HDS) strongly preferred.
  • TCP/IP troubleshooting experience. Public speaking experience (i.e. training, support, demos etc) is an asset.
Experience required:
  • Demonstrated track record of professional support experience in a technical environment (preferably working for a software manufacturer).
  • Bachelor's degree preferred (computer science preferred).