Previous Job
Registration Service Representative - 18-00616
Ref No.: 18-00616
Location: Somerville, Massachusetts
Position Type:Right to Hire
The Registration Service Representative contributes to a positive hospital experience for patients and families through courteous telephone interactions and interview activities, accurate and expeditious routing, as well as directing to appropriate clinical or financial staff when necessary.

  • Respects patient confidentiality at all times.
  • Carefully performs system searches for all patients.
  • Updates medical record numbers when appropriate and coordinates the resolution of duplicate medical record numbers.
  • Accurately and comprehensively collects and verifies demographic and financial information from patients and/or their representatives in a sensitive and timely manner.
  • Verifies patient insurance coverage with Third Party Payers and determines eligibility by utilizing appropriate resources.
  • Processing accounts within a prioritized work list in the Ontrac system. 
  • Provides process improvement ideas, suggestions and feedback in a positive manner.
  • Works collaboratively with co-workers to effectively resolve issues that impact departmental or hospital operations.
  • Adheres to Patient Service Center productivity and quality standards.
  • Performs other duties as assigned.
  • High School Diploma.
  • Prior healthcare experience preferred.
  • Basic computer knowledge and the ability to navigate through multiple screens.
  • Prior customer service experience, preferably in a call center environment.
  • Excellent customer service skills, strong communication, interpersonal and team skills.
  • Strong computer skills including the ability to navigate several systems within the registration process.
  • Strong data entry skills.
  • Error-free spelling/grammar.
  • Ability to exercise judgment in dealing with sensitive, confidential information.
  • Ability to handle a high volume of calls and work in a fast-paced environment.