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Business Configuration Analysis Consultant - 18-00379
Ref No.: 18-00379
Location: Columbus, Georgia
Position Type:Contract
Job Description:

Provides the assigned business unit subject matter expertise in the areas of business capabilities and requirements, new user onboarding and training, and systems enhancement/leadership. 
The overriding objective of this role is to support the development and deployment of systems capabilities that enhance workflow, workload distribution, and the highest quality of operations management for IDO customers.

Principal Duties & Responsibilities
  • Analyzes business needs and configures system capabilities to distribute work effectively given evolving needs of clients/customers, Client Group business models, and adjustments to Policy Administration, Claims, Billing and Compensation roles and responsibilities
  • Maintains the accuracy and quality of system decision tables and workflow rules per defined requirements of business unit representatives
  • Optimizes configurable data and business rules to fully utilize functionality and flexibility of Policy Administration, Claims, Billing and Compensation systems and modules
  • Breaks down problems to identify the root cause, thinks "outside the box” to generate solutions and selects the most appropriate solution through effective decision making
  • Facilitates and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within Client Group
  • Identify and document configuration requirements/solutions including: step-by-step procedural guides; overview material; field specific definitions; explanation of reporting functions; training materials; tracking of system modifications
  • Communicate and assist with technical solution of work items needed for configuration
  • Actively participates in and has ownership of unit test plans, test scenarios and functional/quality testing of the configuration
  • Coordinates analysis and business requirement gathering for system enhancement related projects; documents business needs and communicates pros/cons of configuration solution to the business
  • Supports business unit representatives with timely and accurate information relating to systems capability
  • Consults with IT resources to modify system aesthetics in order to enhance efficiency of operation management activities
  • Facilitates the completion of security reviews
  • Collaborates with Learning and Development and business unit management for system specific training