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Regional Security Systems Administrator - 18-00090
Ref No.: 18-00090
Location: Burlington, Massachusetts
Position Type:Direct Placement
ABOUT US:

We are an independent global security engineering consultancy and professional services provider who specialise in effective and innovative value added services for the built environment.
We tackle complex projects at every scale and are responsible for the security of some of the world's most prestigious businesses and buildings.
We are recognised leaders in security innovation and technology.
We have developed a range of intelligent systems which help our clients achieve their goals more efficiently and effectively, and we continue to invent and innovate.
Our team comprises highly skilled individuals, each selected for outstanding expertise in their specialist field, who are able to provide clients with tailormade, market leading and future proofed solutions.
Our employees are our biggest asset, and we pride ourselves on hiring the right people to help make our business stronger.
The quality, skill level, effectiveness and commitment of the people that work here are what drive our achievements and position us as a leading global security consultancy.

MAIN DUTIES AND RESPONSIBILITIES:
  • The purpose of the Security Systems Administrator is to provide regional operational support to the client's global, enterprise systems and architecture.
  • The system of operational support will be tiered with our client establishing resource at the Tier 2 (regional) level to own and manage issues that have been escalated from Tier 1 (GU/Country) level, directly in support of newly configured server environments.
The principal responsibilities of the role are as follows:
  • System Administration, version upgrades, patching, change mgmt. & hardware configuration updates and governance
  • Day to day operations - maintenance and support - including but not limited to reactive support activities, ticket triage, escalations, etc.
  • Day to day operations – administration - including but not limited to; profile, photo, clearance administration, and reporting. 
  • Day to day monitoring of activities within a specific site or region including access control, CCTV, and intrusion detection related activities
  • Application related issue (impacting a single site or individual assets on a single site, with limited impact to core business activities)
  • Application related issue (impacting day to day core business activities and/or multiple sites)
  • Planned routine maintenance of the CCURE, Victor, and associated applications.
SPECIFIC TASKS
  • Operations and Support Implementing and supporting the day to day operations of the security systems;
System Tasks:
  • Regular review of system performance and system events
  • Checking the status of security hardware
  • Regular system reporting
  • Health checks of server hardware
  • Enforcing controls and standards
Support and Services:
  • Assisting the upgrade of thick client installations.
  • Assisting operators with day to day issues and escalating if unable to solve
  • Diagnosing/rectifying issues reported by the security/customers service staff escalating if unable to solve Routine System Maintenance
  • Planned maintenance of the security systems at a regional level
  • Working with the local integrator to oversee PPM
  • Run reports to show high volume of alarms on devices and rectify
  • Assess of impact of the maintenance requirement to local staff and escalate if necessary.
Software/firmware upgrades:
  • OS patching on a monthly basis (or as agreed by the clients IT department)
  • Testing of version upgrades and Service Pack installations in the test environment
  • Flagging any issues discovered including impact on 3rd party connected services
  • Installing approved version upgrades and Service Packs in the live and environment
  • Assisting with firmware upgrades of field devices (Carried out by local integrator) 
THE CANDIDATE:

The ideal candidate will have the following skills, knowledge and experience:
  • Experience with Enterprise Security Systems
  • Excellent Attention to detail
  • Experience with ticketing systems
  • Able to assess reported issues and rectify
  • Excellent communication skills to peers and clients
  • Advanced Knowledge of CCure 9000
  • Knowledge of Software House products
  • Able to provide Microsoft OS support
  • Able to perform of Network Diagnostics
  • Understanding of data protection and GDPR
  • Understanding that this role will incorporate weekend working via remote call out on a rota basis NB:
  • Security clearance may be required for this post
PERSON SPECIFICATION

Essential Applicants must be able to demonstrate:
  • Experience 5 + years of Security System Commissioning/Administration
  • 5 + years' experience with Software House products, (Including, CCure 800/9000, Victor, VideoEdge, BIRS)
  • 5 + years: Providing end user support Knowledge and skills Knowledge of the Microsoft Suite
  • Able to work to strict deadlines
  • Able to manage a number of projects across multiple time zones
  • Excellent communication skills
  • CCure 9000 Level 2 Certified Desirable
It would be preferable for applicants to also demonstrate:
  • Experience Understanding of Data Protection laws and GDPR Microsoft Qualifications Cisco Qualifications Experience in Security system design