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IT - Applications Development Consultant - Specialized
Ref No.: 18-00764
Location: Eden Prairie, Minnesota
Start Date / End Date: 08/01/2018 to 02/28/2019

Location MN
Title: Operation Support Engineer

Role responsibilities:
• Monitor incident input pipelines and pick up Incidents on an availability basis
• Follow up on alerts (email, text, phone, monitoring dashboards) and tickets created automatically or manually
• Create Incident, Problem, and Change Tickets in ServiceNow as required
• Access data from Monitoring, Error Logs, Queues, and Databases to analyze an Incident
• Triage issues based on knowledge of applications and it's infrastructure, and by using Play Books
• Create/modify Play Books for Incident Triage on applications
• Re-assign Incidents based on triage knowledge required
• Communicate with Business and DEV teams as required for Triage and Root Cause Analysis
• Suggest Improvements in Architecture, Design and Implementation of the applications to increase stability
• Suggest Improvements in Monitoring and Application Logging
• Ensure OPS SLAs are not being broken
• Provide SME Triage and Root Cause Analysis in War Rooms
• Participate in 24/7 support rotations

Required Experience:
• 4+ years overall IT experience
• 2+ years working experience with Java – ie. production support, testing, developer, etc.
• 1+ years of SQL experience
• Experience with Incident/Problem Management System (ServiceNow preferred) and/or 2+ years Production Support experience
• Jenkins, Codehub, Git, Artifactory, MySQL, RabbitMQ