Previous Job
Previous
Quality Assurance - IVR
Ref No.: 18-00729
Location: Eden Prairie, Minnesota
Position Type:Contract
Start Date / End Date: 07/02/2018 to 12/31/2018
Our Health Care client is looking for somone who would be responsible for supporting the Simplified IVR GVP Applications specifically related to onshore restricted applications.

The ideal candidate has test automation and technical/team lead experience in the contact center technology (IVR) space.

TOP REQUIREMENTS:
- CYARA or other test automation tools that place phone calls (Empirix Hammer, etc)
- IVR testing experience

SOFT SKILLS:
- It is critical for them to be a thought leader. They will need to dig into test cases, set standards, define training opportunities, etc.
- Excellent communication skills

What are the top 5-10 responsibilities for this position? (Please be detailed as to what the candidate is expected to do or complete on a daily basis)
• Attend all project meetings, team meetings, release meetings
• Review Business Requirements, SA Documents, VUI Call Flow Design Documents
• Create and maintain Test Cases within Cyara or other testing automation tool
• Execute and document status of Test Cases within Cyara or other testing automation tool
• Defect Tracking, Status Reporting, Resolution within Cyara or other testing automation tool
• Provide QA Daily Status
• Support UAT Activities
• Support Regression Testing and Test Cases
• Support Release Night Activities
• Maintain Compliance in QA Delivery, Usage and Documentation, Release Delivery and Management

What software tools/skills are needed to perform these daily responsibilities?

• Cyara or other automation Testing Tool Experience
• Microsoft Office Products including VISIO, WORD, EXCEL, PowerPoint, OneNote
• WEBEX Conferencing and Office Communicator IP Phone and Instant Messaging
• Test Case Design
• Test Case Execution
• Ability to work in a fast paced organization with very tight timelines
• Ability to get up to speed and be productive and add value in a shortened timeframe

What skills/attributes are a must have?
• Cyara
• Microsoft Office Products including VISIO, WORD, EXCEL, PowerPoint, OneNote
• WEBEX Conferencing and Office Communicator IP Phone and Instant Messaging
• Test Case Design
• Test Case Execution
• Ability to work in a fast paced organization with very tight timelines
• Ability to get up to speed and be productive and add value in a shortened timeframe
• SDLC including Waterfall, Iterative, and Agile Methodologies
• QA Testing
• Excellent communication skills

What skills/attributes are nice to have?

• Healthcare
• Financial Banking
• Previous Call Center Experience including Call Center Applications Support
Interactive Voice Response (IVR) Applications involving CVP, CISCO, AAEP, Genesys