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IT Helpdesk Officer
Ref No.: 18-00857
Location: Lahore
Position Type:Fulltime/Permanent
Internal Classification
Department:Contour Admin
Areas of Expertise:Network
Division:Contour Software
Rozee
Required Career Level:Entry Level
Functional Area:Computer Networking
Job Shift:Second Shift (Afternoon)
Required Qualification:Bachelors
Years of Experience (Min):1
Years of Experience (Max):3
Job Credit:Featured
We are looking to hire IT Helpdesk Officer for our Lahore Office. The candidate will be assisting the existing IT/Network Operations team to ensure the computer network performance meets company and user satisfaction.

Job Responsibilities
  • Serving as the first point of contact for end-user support of computer systems/network on a routine basis via IT Helpdesk.
  • Assists the Network team in designing and configuring the company's local, wired and wireless, and voice systems.
  • Manages the daily activities of local network systems and perform diagnostics.
  • Responsible for installation, administration, and testing of operating systems, software, switches, cabling, and other related network components/equipment under the guidance of the Team Lead in accordance with published standards.
  • Assists the Network team in developing, monitoring, and implementing network security procedures for safeguarding all networking systems.
  • Maintains records of work completed and in-progress; and updates network documentation to record installations, upgrades, configurations, etc.
  • Manages network management programs and assists the Team Lead in preparing network status reports.
  • You must be able to prioritize remediation of issues in an environment with critical uptime requirements.
Job Qualification & Specifications
  • Bachelor's degree in the Computer Science/IT or equivalent and at least 1 year of experience in the Computer Systems/Network field.
The below certifications/trainings are highly desirable in addition to the above requirements:
  • CCNA certification in either Routing & Switching or security.
  • Microsoft Certified Professional in Server Infrastructure.
  • Must have knowledge of the following:
    • Networking protocols, and standards
    • Active Directory, DNS, DHCP, WSUS, WDS
    • Windows Operating Systems
    • Network cabling standards and able to make network cables when required
    • VPN and VPN tunnels
  • Good oral and written communication skills.
  • Keen interest in Computer hardware, operating system and networks.
  • Must have excellent troubleshooting skills.
  • Varied shift schedules may include day or evening hours.
Nice to Have
  • Knowledge and experience with Linux servers
  • Knowledge and experience with Firewalls.
  • Knowledge and experience with Network Monitoring Tools.
Benefits Package
Contour Software is committed to provide exciting learning opportunities, quality of work, and work-life balance to its employees.
Our benefits package includes:
  • Market-leading Salary
  • Medical Coverage – Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Profit Sharing Plan [Tenured Employees only]
  • Home Internet Subsidy
  • Conveyance Allowance
  • Life Benefit
  • Child Care Facility
  • Professional Development Budget
  • Leaves Encashment
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment