Ref No.: 17-00533
Location: Arcade, New York
Start Date / End Date: 04/13/2015 to 10/30/2015
Individual will effectively communicate with defaulted student loan borrowers via telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. Resolve issues of a non-routine nature as necessary. Perform skip tracing and due diligence functions to ensure compliance of all Federal Regulations. Adheres to the Fair Debt Collection Practices Act as well as all bankruptcy laws both state and federal. Solicits loan consolidation and rehabilitation as appropriate.
Basic Minimum Requirements:
  • Ability to work independently while being a team player.
  • Ability to work in a fast paced collections environment and meet daily, weekly, and monthly quality and productivity requirements.
  • PC skills such as familiarity with using a mouse and working in a Windows environment.
  • Good mathematical, calculator, and typing skills.
  • Excellent verbal communication skills, effective telephone techniques and the ability to be firm, direct, and concise, while maintaining a professional manner at all times.
  • Ability to display high levels of initiative, motivation, flexibility and creativity to devise methods of attaining productivity standards. Must be results-oriented and persistent when faced with obstacles. Ability and skills to effectively deal with angry borrowers, attorneys, and third parties while remaining professional at all times. Strong work ethic (example: attendance, dependability, etc.)
  • Preferred Requirements:
    Previous collections experience. Knowledge of the Fair Debt Collection Practices Act (FDCPA)