CRM Specialist
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CRM Specialist
Ref No.: 18-05225
Location: Englewood, Colorado
Position Type:Contract
Start Date: 06/07/2018
Position: CRM Application Specialist
Duration: 3 Month Contract (Migration)
Location: Englewood, CO (onsite)

The CRM Application Specialist will have a strong understanding of cloud-based CRM applications and the ability to gather, analyze, and map internal business requirements through coordinating with key stakeholders in order to identify the best fit CRM solution.

The specialist will be creating a detailed workflow schematic for this new CRM along with a roadmap for development, data migration, integration adaptation, and deployment in which they'll manage progress & timelines for key deliverables.

Key tasks:
  • Gather information from relevant departments and stakeholders
  • Cross reference existing research done on viable CRM options & make fact-driven suggestions on top option
  • Create workflow schematics detailing how the CRM will function in correlation to meeting internal business requirements
  • Develop the new CRM to meet those workflow schematics
  • Plan how data migration will take place from existing CRM (Salesforce) to new CRM
  • Execute on data migration and validate with stress testing simulated scenarios for reliability and efficiency
  • If needed, work with select individuals for a soft launch of CRM before company wide rollout
  • Develop company wide rollout plan coinciding with the development of educational / training resources for the new CRM
  • Meet timelines for key deliverables of deploying new CRM prior to us completely migrating away from Salesforce
Desired experience:
  • 5+ years of CRM experience, with at least 1+ years of experience with Salesforce administration
  • In tune with technological innovation taking place across the CRM & cloud platform industry
  • Extensive experience with 3rd party SaaS platform integrations
  • Familiarity with Zapier and / or API connections
  • Fluent communication and ability to collect information efficiently from upper level management
  • Well organized, results driven, and eager to solve problems
  • Self-motivated and high degree of initiative and analytical problem-solving skill

If qualified and interested, please submit resume to Brittany Hale at brittany.hale@mondo.com.