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ABBVJP00002220 - Sr. BA
Ref No.: 18-05154
Location: Waukegan, Illinois
Position Type:Contract
Start Date: 06/05/2018
 Position: Senior Business Analyst
Location: North Chicago
Duration: 06/11/2018 to 09/10/2018
Rate: $50/hr W2 or $60/hr C2C

Overview: 
The perfect candidate for this position will be customer focused and drive quality for critical improvements needed for business and IT operational processes. If you are the type of person that thrives on delivering proactive and exceptional service to stakeholders and loves to work in a collaborative environment to develop the details and solutions tied to a long term vision, this position is for you. 

Responsibilities: 
• Function as a liaison between business users, functional subject matter experts, systems analysts and technical developers. 
• Conduct discovery sessions with business end users to understand current state operational challenges and problems. 
• Analyze and evaluate operational processes and flows to create initiatives and priorities for a pipeline of recommended enhancements. 
• Perform requirements analysis, process diagrams and modeling of current state (including people, governance, process, and technology), development of future state and the high-level roadmap of steps to move from current to future state. 
• Accurately and completely define the components needed that will drive business efficiency, effectiveness, process optimization and deliver a clear benefit to the enterprise for each enhancement. 
• Create strategies for testing and proving proposed prototypes and full solutions. 
• Report on progress for initiatives during the entire project. 
• Implement a continuous process improvement life cycle and lead ongoing reviews of business processes that will develop future process optimization strategies. 
• Implement and maintain policies and procedures. Measure compliance against policies. 

Requirements: 
• Bachelor's degree in Business or IT. 
• Must have at least 5 years' experience as a Business Analyst providing requirements and solutions for complex, highly integrated technology solutions. 
• Business case development and delivery 
• Exceptional analytical and conceptual thinking skills. 
• The ability to influence stakeholders and work closely with them to determine acceptable solutions. 
• Above average technical and documentation skills. 
• Ability to generate data extracts, analyze data and produce reports and metrics. 
• A track record of following through on commitments. 
• Excellent planning, organizational, and time management skills. 
• Experience leading and developing teams in a matrixed environment. 
• A history of leading and supporting successful projects. 
• Excellent written and verbal communication skills 
• Self-organization and self-starting 
• Customer experience focused 
• Problem analysis and root cause analysis 
• Effective in preparing and delivering presentations 
• Skilled in consensus building, conflict management and negotiations. 
• Ability to mentor and coach teams towards a common solution 
• Knowledge with ITSM and ServiceNow. 
• Solution prototyping 
• Advanced in Microsoft applications including Word, Excel, PowerPoint and Outlook.