ROLE: PROGAM MANAGER LOCATION: WAUKEGAN, IL DURATION: 6+ MONTHS
SUMMARY OF OVERALL PURPOSE
Responsible for the successful execution of a portfolio of dependent projects within the Service Management Office organization. This involves all facets of project leadership and delivery, including: planning, delivery (process, issue, risk and change management), relationship management (up front project intake, business case, form fit with Service Now), team leadership, and governance compliance.
Project Management and Delivery
Lead Project Governance for all Service Management projects.
Ensure successfully adherence to the PMLC and SDLC methodologies including project stage gates.
Lead the "Initiation/Planning” gates for all initiatives to ensure successfully scoping, structure, and resources are in place prior to moving into Project Execution Phases.
Partner with PMO to ensure PM's are transitioned into the Execution phase and adhere to Stage Gate methodologies.
Coordinate weekly Status Update for all projects being governed under the Portfolio and ensure project health and status is being reported accurately.
Produce & Lead the monthly status reporting and produce a Program /Portfolio dashboard to be reviewed with leadership.
Coordinate resource forecasting and capacity planning across the portfolio.
Drive the overall "demand” function for all incoming needs associated with ServieNow platform.
Manage dependencies across projects within the portfolio and with other portfolios if applicable.
Along with the Project Managers, responsible for leading the project governance forums including content, accuracy of status reporting, visibility of issues and risks.
Ensure accountability across projects and resources is clear and manageable.
Must maintain compliance with all required policy and procedures.
Connect project messaging and reporting to relevant strategic business initiatives and Enterprise strategy.
Facilitate project governance forums.
Team Leadership and Development
Anticipate and escalate to appropriate managers any issues/risks that may have an impact on the portfolio.
Foster collaboration across the portfolio.
Empower others to execute responsibilities on the project.
Experience with ITIL and ITSM desired
8-12 yrs experience in leading large programs including executive level status updates and cross functional alignment
PMP certification preferred
Experience with Service Now a plus
Experience with BI Solutions desired (Qlikview, QlikSense, Cognos)
Preferred experience in managing project portfolios, program governance and enterprise reporting
Strong collaboration, communication, stakeholder engagement and alignment
Demonstrated leadership ability and proven deliver excellence
Experience in Microsoft Project desired
Proven usage of PM Methodologies and Governance – SDLC, Agile
Must be able to lead resources that not under direct authority
Project and Professional Relationship Management
Maintain highest standards of customer service and business professionalism
Build and sustain positive relationships across projects and Project Delivery team, reinforcing a positive environment of collaboration and respect
Act with integrity – treat others with respect, follow through on commitments, own mistakes and earn trust as a leader
Utilize position and influential powers to engage others in support of project and EPMO success
Other duties as needed/assigned
EDUCATION and EXPERIENCE
Minimum Requirements .
Bachelor's degree and 8-10 years of related experience
Strong project management background
Experience successfully planning and managing highly complex and large scale enterprise based programs/projects
Depth and proven track record in specialized area required
Strong collaboration skills and ability to influence
Proven communication skills; both written and verbal with technical and non-technical staff and all levels of management
Bachelor's degree in business, IT, operations, finance, etc.
Change Management and Business Process Reengineering experience