Ref No.: 18-04727
Location: Calhoun, Georgia
Position Type:Right to Hire
Start Date: 05/18/2018
My direct client is looking for a Deskside Support Analyst to join their team!

Title: Deskside Support Analyst
Location: Calhoun, GA
Type: Contract to hire

  • 3+ years of Deskside Support Experience
  • Windows 7 and Windows 10 end user support required
  • Microsoft Office support experience expected
  • Office 365 rollout working knowledge required
  • Active Directory administration
  • Desktop / laptop hardware support and general support
  • Remote connectivity (VPN)
  • Print queue management
  • Basic Networking troubleshooting experience
  • Ticket management experience (desired)
  • SCCM experience (strongly desired)
  • Ability to work with little local assistance (one colleague), but with strong support from service leads
  • Sharepoint experience desired
  • OneDrive experience preferred
  • Proficiency in hosting capabilities: 
    • Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
    • Expertise in Virtual Servers with VMWare and Microsoft HyperV
    • Perform data backups with and disaster recovery operations. Symantec Backup Exec experience preferred.
  • Familiarity with Network topology as it relates to PC connectivity and troubleshooting
  • Excellent interpersonal skills and superior customer service ethics a must
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
  • Documents, maintains, upgrades or replaces hardware and software systems
  • Supports and maintains user account information
  • Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
  • Relies on instructions and established guidelines to perform the functions of the job
  • Works under immediate supervision

Please respond back with your most up to date resume!