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CRM Manager
Ref No.: 18-04664
Location: Chicago, Illinois
Position Type:Direct Placement
Start Date: 05/16/2018
CRM Manager
Location: Streeterville, Chicago, IL
Type: Full-time

Our client is proud to announce numerous openings within the Marketing team during this exciting point in our company's growth. One new position is the CRM Manager. We recognize the facility maintenance industry is not known for creative or bold marketing campaigns, but we want your help to change that. Our Marketing team is working to re-invent the way potential customers and Affiliates see our brand just like our company has changed the way nationwide brands view facilities maintenance.
Are you a planner who pays extreme attention to detail? Do you gain serenity by creating checklists? Do you enjoy working with sales? If this is you, we've got some exciting ideas up our sleeves – and you might be the right person to help us make them a reality.

Core Responsibilities of the CRM Manager:
  • Manage Hubspot and its strategy in addition to supporting the management of other software tools used by the Marketing team
  • Assist in managing Salesforce
  • Assist the Marketing and Sales teams with lead management procedures that include monitoring, reporting and designing new processes
  • Design, standardize and evaluate workflows, lists, tasks, sequences, and data flows
  • Train sales and internal teams on the most effective ways to utilize HubSpot and Salesforce through best practices
  • Develop and maintain Hubspot and Salesforce training materials
  • Develop, enhance, and/or evaluate new features and new technologies
  • Estimate and develop schedules for team projects
  • Spearhead continuous improvement to create and improve automation initiatives
  • Design, manage and run nurturing campaigns
  • Independently manage time and tasks related to multiple projects
  • Collaborate and develop inbound lead generating strategies

Key Competencies of the CRM Manager:
  • Conceptualize automation ideas and bring them to reality
  • Understand how to test and optimize your approach on an ongoing basis
  • Practice excellent written and verbal communication skills
  • Pay attention to details

Education and Experience Requirements of the CRM Manager:
  • Bachelor's Degree
  • 3+ years of experience in Marketing
  • 3+ years of experience working with marketing automation platforms (ideally HubSpot) and Salesforce
  • Experience with instructional design and development is preferred
  • Confidence and the ability to communicate effectively to small and large groups
  • Independent and self-driven
  • Ability to communicate with all levels of an organization and people across multiple departments
  • Strong organization and project management skills
  • Prior marketing and sales operations with administration experience
  • Technology background preferred