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Product Owner
Ref No.: 18-04625
Location: Bedminster, New Jersey
Position Type:Direct Placement
Start Date: 05/15/2018
Title: Product Owner
Duration: Full-time/Permanent
Location: Bedminster, NJ
Industry: Finance
Start: June 2018

As a Product Owner of an onboarding software product, you'll be focused on optimizing the end-to-end customer onboarding experience from customer facing forms to KYC (Know your customer) and account creation. The ideal candidate is data driven and passionate about the customer experience with a good grasp on both UX and process improvement. You'll team with world-class designers and engineers to drive new product ideas from concept to launch and have a direct impact on business objectives.

In this role, you will be accountable for driving new account conversion, reducing operational cost, improving SLAs, and boosting client engagement. You'll collaborate with cross functional teams, including Marketing, Customer Service, Sales, Compliance, Technology, Web Development, and Design to develop an effortless experience for customers across a multitude of geographies and regulatory environments.

  • Serve as the voice of the customer and champion for the customer onboarding experience.
  • Drive all aspects of the product lifecycle from concept development through execution.
  • Key contributor to shaping and evangelizing the customer onboarding strategy.
  • Analyze customer and market data to identify trends, quantify the impact, create compelling business cases, and influence product direction.
  • Collaborate with design, collect user feedback, and perform user-testing to create an effortless end-to-end onboarding experience to boost customer engagement and drive conversion.
  • Partner with Marketing, Customer Solutions, and Technology to continuously improve existing features, roll out new capabilities and identify new and creative ways to improve the onboarding experience.
  • Collect, review, and analyze business requirements through both formal and informal communications with key stakeholders resulting in business requirements documents.
  • Stay abreast of third-party onboarding/KYC solutions and the competitive landscape. Develop creative solutions to differentiate the company from the competition.
  • Create and maintain documentation on processes, policies, workflows, and user support materials.
  • Conduct training sessions and launch activities as new features and processes are introduced.
  • Use available data and research to understand target customer's needs and product usage.
  • Establish measurable KPIs and customer experience benchmarks. Work with Marketing to develop and implement ongoing customer feedback loop that can be used to drive and prioritize roadmap.
  • BA/BS degree in business or a related field.
  • Strong working knowledge of B2C onboarding.
  • Ability to synthesize high-level business needs into clear and actionable plans.
  • Strong analytical and quantitative skills, including the ability to link product design and features to strategic objectives and use hard data and metrics to back up recommendations and measure success.
  • Excellent problem solving ability and passion for devising creative, customer-oriented solutions.
  • Proven ability to build cross-functional relationships and effectively communicate with all levels of management through various channels.
  • Expert in Excel, data analysis, and presentations.
  • Experience with Jira and Salesforce
  • Design or product management experience, with a track record of bringing successful products to launch.
  • 3+ years of software focused product management experience.
  • Prior experience in financial services client onboarding a plus.