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IT Support Specialist
Ref No.: 18-04312
Location: Moorestown, New Jersey
Position Type:Contract
Start Date: 05/02/2018
My direct client has an immediate need for an IT Support Specialist.

Location: Moorestown, NJ
Duration: 12+ Month Contract
Salary: Open
Start Date: ASAP

To plan, direct, or coordinate activities in such fields as electronic data processing, information systems, systems analysis; Assist in monitoring network and ensure network availability to all system users; Determine solutions to business software/hardware systems problems; Analyze business processes and write system process specifications to be used; Assist in transforming business needs into IT systems; Assist in report generation. EDI and Order Entry automation.
  • Bachelors Degree Mandatory
  • Customer Service position
  • EDI
  • Spiceworks is specific ticket system-(not hard to learn)
  • 1-3 years experience
  • very junior role
  • entry level
  • OK if they are currently in school working toward bachelors
  • SQL(some)
  • Windows(some)
  • looking for a good personality more than anything:
  • Maintain a 4 to 5-star rating for the IT Department
  • Maintain Spiceworks; Completing assigned tickets; keeping assigned tickets under 10
  • Ensure IT business processes are followed

Role Competencies:
Interacting with Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Communication – This includes the ability to communicate with management, IT teams and other groups across the organization using logic and reasoning to identify the strengths, weaknesses, conclusions or alternative solutions when approaching to problems.
Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to organizational goals