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Account Manager
Ref No.: 18-04309
Location: Atlanta, Georgia
Position Type:Direct Placement
Start Date: 05/02/2018
Job Description:

As Account Manager, Client Leadership this person will strive to grow existing client base revenue and relationships. The account manager will lead projects for existing clients and work through the agreed upon scope of projects, work with the project manager to manage the client's expectations and timelines to ultimately grow the business. This position requires working closely with Creative, Project Managers and Technology Departments. The Account Manager is expected to manage across multiple brands, clients and projects, so multi-tasking skills are a plus. This Account Manager will help to ensure projects are delivered to the clients satisfactorily and profitably, leading to additional client business.

Job Duties:
  • Responsible for managing entire project lifecycle for larger integrated projects (scope, revenue, deliverables, and client satisfaction)
  • Manage project-scope to manage account revenue, costs and timing.
  • Guide team in the areas of client growth strategy, client needs, market and industry competitive growth while working with design and technology requirements.
  • Work with project manager to manage all client workflow. Monitor client work and timelines with internal and external resources as needed; ensure all needed assets, resources, costs and deadlines are identified and managed day-to-day to successfully meet client expectations.
  • Work with new business team to manage project plans, new client proposals, project or agreement scope of work, along with internal and external resources needed to grow the business.
  • Manage client scope creep by communicating constantly with the client about the scope of work and/or additional resources needed if necessary.
  • Communicate client successes and milestones, recognizing these both internally and with the client.
  • Communicate and drive cross-departmental acceptance of project deadlines, milestones, and end-product delivery and client satisfaction.
  • Present to clients in a lead role
  • Be a vocal participant in the client insights and strategy
  • Continually seek ways to add value to the client and agency by improving account efficiencies.
  • Demonstrate an excellent understanding of clients' business, its competitors and industries and, corresponding challenges and opportunities.
  • Develops strong relationships with team members at all levels to accomplish client and goals.
  • Demonstrates ability to persuade and manage client's expectations.

Job Requirements:
  • Minimum of 5 years of experience in account management / client services – knowledge of agency or business services
  • Experience with digital creative and technology projects a plus.
  • Bachelor's degree required – Business, Marketing, or Digital discipline preferred
  • Solid track record of managing clients
  • Ability to work in a fast-paced environment
  • Creative and digital technology platform experience a plus
  • Superior communication skills needed – verbally, written and listening
  • Must be an active team player & champion team-centric approach to project management/execution
  • Must be comfortable presenting and persuading a wide-range of talent/resources and opinions
  • Solid client development skills – must have a focus on driving results