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Support Center Technician
Ref No.: 18-04282
Location: Dallas, Texas
Position Type:Contract
Start Date: 05/01/2018
Title: Support Center Technician
Location: Dallas, TX
Duration: Long on going contract
Rate: DOE

100% onsite, 8am-4pm
USC/Greencard Only

Position Details:
- Help Desk level 1
- 1+ year of customer service or help desk related experience
- Ticketing system: Heat, Remedy or ServiceNow
- Ticket volume; 20-30 calls/day
- Answer inbound calls from end-user's and assist them with operational questions, system programming, as well as troubleshooting failures

Top Must Haves:
- Office 365 experience
-SAP Knowledge
-Experience with troubleshooting PC/Printers/Hardware and password reset experience
-Can thrive in organized Chaos enviornment
- Strong communication and writing skills

Top Nice to Haves:
- MAC support
- Certifications (A+, Network +, MCP)
- Mobile support (iOS/Android/BlackBerry)
- Bilingual (English/Spanish)

If qualified and interested please send your updated resume to Amanda at amanda.ricci@mondo.com