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Support Center Technician
Ref No.: 18-04269
Location: Dallas, Texas
Position Type:Contract
Start Date: 05/01/2018
Long term Contract to Hire Opportunity in Dallas
100% onsite, 8am- 4pm 
USC or PERM Resid/Greencard only 

Position Details:
- Help Desk level 1
- 1+ year of customer service or help desk related experience 
- Ticketing system: Heat, Remedy or ServiceNow
- Ticket volume; 20-30 calls/day
- Answer inbound calls from end-user's and assist them with operational questions, system programming, as well as troubleshooting failures