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Business Analyst
Ref No.: 18-04158
Location: Hagerstown, Maryland
Position Type:Contract
Start Date: 04/26/2018
My client is looking to add a Business Analyst to their growing team!

Location: Local-Remote to Hagerstown, MD
Contract Length: ASAP through July 2019
Rate: DOE

Business Analyst, SAP STEP Project

Working within the project team supporting the SAP STEP Project, the Business Analyst role will be responsible for the definition and delivery of business transformation programs and process improvement requirements focused on our Order Management Systems as it relates to documenting what is required to move those OMS required processes from their current platforms to SAP as part of the SAP STEP project.   In addition, the BA would utilize standard tools and best practices to deliver requirements that fit the needs of the SAP STEP development goals.
  • Requirements Planning: Deliver plan for how to collect requirements from the various SME teams for each current OM systems in use at HLRP.
  • Design and deliver a coherent plan in alignment with the overall project / program timeline and objectives/milestones as defined by the broader project/program management teams.
  • Stakeholder engagement: Build relationships and identify stakeholder communication strategy and develop effective stakeholder engagement and acceptance – including formally/informally maintaining stakeholder register, issue log, communications and change management plans. This includes working collaboratively with the overall SAP STEP project and program management teams and aligning to their processes/procedures.
  • Conduct interviews to gather and document the requirements for the future state Order Management System that will be built in SAP. 
  • Proactively question the SME's to ensure that their requirements are addressing "future state” business needs and not simply documenting the current state as it exists today related to our OMS processes.
  • Identify gaps between current/future states and define if gaps are must have items for the business.
  • Work with the HLRP and GBS teams to understand how the validated requirements map to existing standard SAP processes and identify gaps for escalation to decision makers.
  • Pro-active risk management: Own and maintain formal/informal risk register to anticipate potential dependencies (issues / uncertainties within team's control) and risks (outside of team's control), prepare collaborative risk response/mitigation plans and when appropriate initiate pre-emptive action and/or clarify and follow through with team escalation plan if scope, schedule, cost or quality becomes risk to achieving objectives.

Performs other duties as assigned by supervisor.


Education: Bachelor's degree preferred. In lieu of a degree, we require at least 5 years related experience.
Required Experience:
3+ years in structured Business Analysis and Requirements Gathering using industry standard methodologies to deliver change programs including:
  • Experience in the proactive management and engagement of key stakeholders including setting and communicating clear expectations and leading requirement gathering teams/sessions required
  • Experience using enterprise/portfolio level goals to define measurable objectives and associated project/program hypotheses/KPIs; completing business analysis, collecting and defining baseline requirements; transforming requirements into a project plan with sequenced/estimated deliverables and defined dependencies required.
  • Ability to build credibility, trust, and rapport with stakeholders at all levels, both within and outside of the organization; including ability to influence without control required
Preferred Knowledge, Skills, Abilities or Certifications:
  • Experience in publishing, database administration, information science and/or finance/accounting preferred
  • Special emphasis on lean principles, methodologies, and tools/techniques
  • Demonstrated experience defining and managing complex business change programs and large scale projects in a Business Process Improvement environment preferred
  • Experience in process and/or value stream mapping preferred
  • Any PMI / Lean / Agile certification(s) are a plus
  • A proactive communicator who will seek clarity rather than wait to be asked
  • Must be business focused, always looking to maximize benefits while minimizing risk preferred
  • Ability to create a shared direction within a diverse cross-functional program team often with conflicting goals and constraints preferred
  • Strong leadership and management skills a must
  • Must be comfortable with uncertainty; able to provide a logical plan to achieve clarity
  • Must have a clear and transparent communication style when interacting with customers, stakeholders and business users
  • A forward thinker and servant leader who takes the initiative, identifies program gaps, and makes recommendations for improvements
Travel Requirements:
  • Travel may be required (no more than 2 days per month during the term of the engagement)