Ref No.: 18-03850
Location: New York, New York
Position Type:Contract
Start Date: 04/09/2018
Title: IT Support
Duration: 6-8+ Month Contract
Location: NYC
Rate: Competitive
Start Date: ASAP
Industry: Music Streaming
Interview Process: 2 Phone Interviews with Hiring Managers of the company 

You will be responsible for coordinating and performing software and OS upgrades for various groups in a fast pace financial company. The role will require the individual to interface directly with trading business units to coordinate and ensure white glove execution of upgrades and testing with end user.  
 
  1. Principal Responsibilities
  • Coordinate and perform Office 2016 upgrades
  • Coordinate end-user testing after software and workstation upgrades
  • Troubleshooting system problems
  • Document resolutions and procedures for future reference
  • Other duties as assigned
 
  1. Qualifications/Skills Required
  • Must have excellent written and verbal communications skills as well as strong customer service experience.
  • Experience or training in field or related field
  • In-depth experience supporting/troubleshooting Office 2016 and Windows 10
  • Experience troubleshooting market data excel add-ins:  and proven expertise in troubleshooting API broken links, effectively working with vendor technical support.
  • Ability to identify and escalate priority issues
  • Able to work independently and efficiently to meet deadlines
  • Self-motivated, detail-oriented and organized
  • Good team player – one who is able to prioritize in a fast moving, high pressure, constantly changing environment
  • Ability to multitask
  • Excellent problem-solving skills 

If qualified and interested please send your updated resume to kindra.syphertt@mondo.com and let me know the best number and time to give you a call today. 

I look forward to hearing from you soon! 

Kindra