Help Desk
Ref No.: 18-03617
Location: San Juan, Puerto Rico
Position Type:Contract
Start Date: 04/05/2018
My Direct Client in San Juan Puerto Rico is looking for a Bilingual (Spanish and English) Help Desk Professional to join their disaster relief project. 

Title: Help Desk Specialist 
Length: 6 Month Contract to Hire (40/Hrs a week)
Location: San Juan 
Salary: DOE 



Key Responsibilities:

• Provides technical support to the organization's on-site and off-site users of computer applications and hardware (e.g., PCs, servers, network). 
• Coordinates and leads the installation, configuration, and upgrade of computer hardware and software. 
• Provides end-user software troubleshooting and support. 
• Installs configures, and upgrades computer hardware and software 
• Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems. 
• Answers questions by applying knowledge of computer software, hardware, and procedures. 
• Uses advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions. 
• Provides guidance and supervision to lower level technicians. 
• Maintains current knowledge of relevant technologies as assigned

Preferred Skills/Experience:• Microsoft Server management and configuration • A certification • Security certification • MCSA certification 

Professional Experience:

 Excellent verbal, interpersonal and written communication skill 
• Excellent time management skills and the ability to balance multiple assignments and deadlines in a fast-paced environment 
• Excellent problem solving skills, including the ability to elicit valuable information on technical problems from non-technical users to resolve their problems