Previous Job
Technology Manager
Ref No.: 18-03125
Location: Reston, Virginia
Position Type:Direct Placement
Start Date: 03/16/2018
My direct client in Reston, VA is hiring a full time/perm Business Technology Manager! The ideal candidate must have 7+ years of management experience and strong interpersonal skills. Candidates must also have experience managing enterprise level Salesforce CRM integrations with a financial ERP.

Job Title: Business Technology Manager
Location: Reston, VA
Duration: Full time / Direct hire
Salary: Competitive

Position Overview
My client is seeking an Business Technology Manager with a hybrid skill set of analytical, systems, project management and experience supporting enterprise applications. Our systems include: Microsoft Dynamics Navision (ERP System), Salesforce (CRM), SharePoint, VARStreet, and Jet reporting, along with our Business Intelligence tool Power BI. This position will report directly to the CTO and join our shared service support team and be the internal technical SME for all Enterprise applications. This position will work in partnership with project sponsors, stakeholders and system users to ensure business needs are adequately understood, captured, and ultimately addressed through technology. This position will also be responsible for overseeing our Managed Service Provider responsible for IT help desk and maintenance of the server, network and desktop environment.

  • Minimum of 7 years' experience in information technology leadership and management, including management of an ERP system
  • Excellent working knowledge and experience supporting Salesforce and/or Microsoft Dynamics NAV
  • Good knowledge of general Windows systems management and general networking concepts
  • Solid troubleshooting skills and the ability to drive multiple projects, including day to day tasks, concurrently is required
  • Experience managing and maintaining enterprise applications security and maintenance
  • Leadership in customer service and proven ability to understand and find effective, creative solutions to meet customer requirements and the ability to develop these skills in the team are required
  • Industry process certifications such as ITIL, ISO 20K, PMP, etc.

  • Lead Business Systems Modernization and Integration Efforts
    • Support and manage the continual improvement and utilization of our SalesForce CRM system
    • Support the migration/implementation of new quoting systems using SalesForce CPQ
    • Develop an enterprise content management strategy to enable efficient organization and management of documents, records, web content, and other digital media information shared internally for workforce productivity improvement and knowledge management purposes
    • Work with the internal areas of the business (including client support, production and finance) to review the capabilities of enterprise applications against business requirements and make recommendations for improvements to leverage the full potential of our systems in accordance with business needs. Specifically, analyze business systems to determine effectiveness, identify inadequacies / inefficiencies / problems and recommend solutions, develop system specifications, recommend application software development and work closely with internal customers to test and implement changes to applications
    • Have a strong understanding of information systems, business processes, the key drivers and measures of success for the business and the short- and long-term direction of the business and technology. Ensure that the design and integration of existing and proposed applications leads to the development and growth of the business through effective use of technology
    • Assist the CTO in defining and implementing the company's IT business systems plan, including working with executive management to develop priorities and initiatives that are economically viable and support the strategy and goals of the organization
    • Manage the project delivery and deployment dates for new product releases, feature and maintenance releases and regular corrective service or service pack releases
  • Manage a Small Team of Business System Analysts and Developers
    • Participate on project teams through the full project lifecycle to implement best practices in business process and technologies. As needed, assemble project plans and teamwork assignments, direct and monitor work efforts on a daily basis, identify resource needs, perform quality review, track key project milestones and adjust project plans and/or resources to meet the needs of customers and escalate functional, quality, timeline issues appropriately
    • Provide global day-to-day end-user support and assist users with best practices to enhance and increase their knowledge of internal business applications
  • Manage MSP and other Vendor Relationship
    • Develop Requests for Proposals (RFP) designed to negotiate vendor contracts for Information Technology services
    • Meet and negotiate with existing IT vendors regarding software and hardware procurement and maintenance, ensure compliance with existing contract specifications and consult with vendors regarding system functionality
    • Maintain knowledge of emerging technological trends and utilize this knowledge to build better IT solutions that support and drive business decisions.
Skills and Cultural Fit:
  • Ability to work closely with staff to identify automated solutions to meet business needs, including directing the definition, development or acquisition, and implementation of automated systems to support the functional areas
  • Must be willing to jump in and support users when system changes and upgrades are made
  • Demonstrated experience using and implementing business applications
  • Practical experience in identifying and capturing business requirements
  • Experience with business system continuous improvement, implementation and support
  • Strong project management skills
  • Proven analytical skills and demonstrated ability to write reports, policies and procedures
  • Capacity to work calmly under pressure while maintaining attention to detail
  • A confident compelling professional who will inspire trust in others
  • Recognized as an approachable, engaging, confident and trusted team member
  • Has a client centric approach to both internal and external customers
  • Ability to communicate in business and technology terms and translate this to both the business and technology teams in terminology they can understand
  • Focus on precision and attention to detail
  • Ability to work on multiple teams across multiple areas of the business
If qualified and interested please send a current copy of your resume to Kaylyn at