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Project Manager
Ref No.: 18-02878
Location: Abbott Park, Illinois
Position Type:Contract
Start Date: 03/19/2018
The role of the Client Services Consultant is to ensure that value is achieved as anticipated from the outsourced relationships under management. In particular, fosters Managed Services alignment by understanding and explaining interdependencies between Client and the Providers, so that everyone understands how they impact each other's work and overall Managed Services results. 

Additionally, markets change to internal clients when appropriate, using fact-based examples of successes. Fields questions with a positive, constructive approach, along with the ability to be empathetic through the change process, yet counters people's resistance to change. Proposes win / win solutions, and influences and motivates others to agree to solution, vision, objective, proposal, etc. Collects and provides detailed service level results and lessons learned for use by others. Monitors service level infractions and proposes new SLAs and metrics as needed. These actions ensure that service levels for outsourced services / functions are maintained and continually improved, and that any problems with the day-to-day delivery of services provided by the Service Provider are minimized. This position oversees planning and forecasting of service consumption for a set of specific applications, and related quality of service and customer satisfaction 

Core Job Responsibilities: 
• Experience managing suppliers and running IT operations 
• Problem determination (experience in root cause analysis) and problem resolution skills 
• Project management experience 
• Ability to accomplish results through others, particularly by establishing relationships, effective controls and monitoring processes 
• Proven negotiation and influencing skills 
• Strong collaboration and partnering skills 
• Strong verbal and written communication skills with the ability to articulate complex ideas in easy to understand business terms to senior leaders 
• Knowledge of business environment, service requirements and culture 
• Process skills; an understanding of process costs, ability to work with Service Provider to ensure effective operations and agreed upon service levels 
• Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action 
• Experience of indirect management – managing by influence as opposed to positional authority 
• Ability to be firm but fair with regard to operational deliverables 

Qualifications and Accountability 
• Bachelor's Degree - No advanced degree required. 
• 8-10 yrs. of work experience, with 5+ in IT 
• 5+ years project management experience within a complex IT environment 
• Excellent verbal and written communication skills with the ability to influence within and across organizations, functions and business areas.