Technical Support Specialist
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Technical Support Specialist
Ref No.: 18-02792
Location: Washington, California
Position Type:Right to Hire
Start Date: 03/15/2018
My direct client in NW DC is hiring a Tech Support Specialist! Ideal candidate will be experienced with Windows, have exceptional customer service skills, and legal/law firm industry experience 

This Opportunity is 2+ month project with strong possibility of extension 

Interview Process: 1 Skype interview TODAY -- Job offer!

Role: Tech Support Specialist
Loacation: Washington DC (Dupont Circle)
Start Date: ASAP
Type: Full time, (standard busines hours) 6 month contract to hire
Salary: DOE

Job Description:


Provide both operational and second/third level end-user support in an office that contains a data centre providing support to one or more other offices. Responsibilities include providing assistance to lawyers and staff in the use of the firm's technologies and software including, but not limited to, Windows, Microsoft Office, document management, remote communication applications, telephony, and other applications and firm technology as requested. Perform routine data centre operations, participate in installation and upgrade of data centre equipment and programs, and assist with maintenance of the physical layer within supported office(s).

Requirements:
  • Bachelor's or Associates degree or equivalent experience will be considered.
  • A minimum of 4 years of experience providing level 2/3 end-user support in a medium to large sized networked environment.
  • Experience with network client configuration and connectivity
  • Experience supporting the following is highly desirable: EAS archiving, RSA, Citrix, Active Directory administration, mobile devices (iOS, Android, Blackberry).
  • Expert knowledge of Microsoft Office (certification desired but not required), Windows operating system, and document management systems (e.g., iManage).
  • Legal/Law Firm or Professional Services industry experience is required!
If interested and qualified please send your resume to Kaylyn at Kaylyn.Gerwig@mondo.com