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Level 1 Helpdesk Support
Ref No.: 18-02540
Location: Chicago, Illinois
Position Type:Right to Hire
Start Date: 03/12/2018
Role: Level 1 Helpdesk Support
Location: Chicago, IL
Type: Contract-To-Hire
 
IT Specialist I
The IT Specialist I assists in implementing, supporting, troubleshooting, and monitoring IT systems, solutions, and processes. As part of the IT team, the IT Specialist will be responsible for maintaining IT infrastructure for staff and affiliates.
 
Accountability
The IT Specialist reports directory to the IT Director. The IT Specialist will support 100+staff members as well as external affiliates and will collaborate closely with other members of the IT staff to implement, support, troubleshoot, and monitor IT systems.
 
Responsibilities
  • Level 1 support of the IT infrastructure, including software, hardware, networking, and telephony
  • Provide superior customer service in person, via phone, and electronically--driving overall satisfaction by addressing customer issues in a friendly and timely manner
  • Troubleshoot, diagnose, and resolve technical customer issues associated with IT systems or escalate in a timely manner
  • Support the trouble ticket system by coordinating customer support communications from ticket creation to closure
  • Thoroughly document technical issues and solutions
  • Represent the IT team as a technical consultant to various internal project teams and staff
  • Work effectively with staff at all levels of the organization
Qualifications/Skills
  • Bachelor's degree or equivalent experience in computer science, information systems, computer engineering, or related field required
  • Excellent written and verbal communication skills
  • Demonstrate critical thinking skills to address customer IT issues
  • Ability to work well both independently and with a team
  • A demonstrated attention to detail
  • Experience in implementing, supporting, or maintaining some or all of the following:
    • Windows 10 workstations
    • Office 365
    • Desktop hardware, including PCs and peripherals
    • Printer support
Organization Description
 We design and implement programs that reduce costs, protect people and the environment, and ensure the benefits of clean and efficient energy use reach those who need them most.