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Systems Administrator
Ref No.: 18-02390
Location: Hopkinton, Massachusetts
Position Type:Direct Placement
Start Date: 03/07/2018
Job Title:  Sys Admin - Active Directory
Duration: Full-time permanent placement

Work Location: Fully onsite in Doral, FL—Southcom HQ
Candidates must possess an active Secret clearance or above and be clearable for TS/SCI.
Minimum Training/Certification requirements:
DOD 8570.01-M -  IAT Level II
  • Baseline Certification
    • CompTIA Security+ (equivalent or higher security certification)
Any of the following certifications are a plus
  • Computing Environment
    • Microsoft Certified Solutions Associate (MCSA)
    • Microsoft Certified Solutions Expert (MCSE)
    • Microsoft Certified Information Technology Professional (MCITP)
Job Description:
  • Monitors and maintains Windows Server operating system and additional server components including but not limited to Exchange, Active Directory, SharePoint, SQL Server, and Office Communications Server/Lync Server.
  • Applies patches to major subsystems and services, roles, and filesystem components within a Windows Systems environment and performs Operating System and patch testing on all changes prior to installation.
  • Executes basic PowerShell or Command Shell commands.
  • Monitors and reviews system logs and detects and troubleshoots problems.
  • Writes basic technical operating system documentation.
  • Controls system access and security aspects of critical systems.
  • Demonstrates in day-to-day work adherence to security best practices and access control and security policies.
  • Establishes and maintains suitable resource and performance monitoring on all systems.
  • Establishes and maintains automated patching for all systems for which employee is responsible.
  • Partners with the Service Desk by setting and managing the expectations of customers.
  • Advocates for clients in service planning and deployment across the organization.
  • Demonstrates day-to-day adherence with change control precepts and practices.
  • Provides technical support and customer service directly to end users through ticketing system and periodically through screen sharing.
  • Discovers and communicates potential service problems through identifying patterns occurring across separate Service Desk tickets and customer reports.
  • Works efficiently with minimal guidance from Senior or Lead administrators.
Educational Requirement:
  • Bachelor's Degree in IT and/or
  • 2 years of related experience.
Additional Technical Skills /Experience Desired:
  • Experience in troubleshooting technical problems involving software and operating systems.
  • Experience in effective communication and collaborating in a high performance team environment.
  • Experience providing technical support in a customer service role.
  • Experience using patience, sensitivity and effective communication.
  • Experience writing technical documentation for a technical audience.
  • Experience participating in diverse workgroups.
  • Familiarity with networking topology concepts.
  • Familiarity with Microsoft Active Directory concepts.
  • Familiarity with Microsoft Exchange Server and supported clients and mail concepts.
  • Familiarity with Microsoft Lync Server, its basic concepts, and support clients.