Ref No.: 18-02357
Location: Acton, Massachusetts
Position Type:Contract
Start Date: 03/06/2018
My direct client is hiring a Digital Content Writer
Location: remote
Duration: 3+ months Rate: Dependent upon Experience
Start Date: ASAP  
Job Description: The Digital Content & Communications Consultant is responsible for developing and creating customer messaging and content across the various digital channels (online, mobile, and interactive voice).  The position also supports the execution of the self-service roadmap, driving to ideal customer experiences.   Essential Functions:  Serve as a communications expert driving proactive notifications, messaging and content through various channels in order to increase customer satisfaction. Partner with corporate communications, business partners and content teams to deliver a great customer experience and high-converting site, leveraging marketing automation and reporting tools Understand the digital vision of management, show ability to build ideas and recognize potential issues with concepts prior to execution to construct and compelling communications. Optimize communication across digital channels, maintaining professionalism while allowing for flexibility based on channel and audience. Act as a trusted partner for multiple internal departments, acting as the first line of contact for digital communications that affect our customers and CG employees. Help establish and maintain best practices around digital content creation and governance. Understand how digital initiatives will affect the call center and craft communications accordingly to provide notice and content of the initiative. Implement changes to customer content in order to provide speed to market changes to the website. Support email campaign deployment, ensuring that email communications meet the standards and compliance requirements. Works collaboratively with business and support partners to drive cross-functional alignment. Generally serves as a supporting role on larger, more complex projects but may lead smaller or less complex projects. Understand and ensure compliance with relevant territory regulations, brand guidelines, ADA standards and quality assurance guidelines.       Qualifications:   Requires understanding of how to optimize and integrate multiple customer touch points (web, mobile, IVR, social media, video) to optimize customer experience and information gathering. Possess initiative to think several steps ahead in the communications process and anticipate needs of customers and employees. Must be customer-oriented with the ability to create effective communications, messaging and content. Ability to multi task, prioritize and manage deadlines in a fast-paced environment, with acute attention to detail. Strong organization skills, meticulously thorough and tenacious. Knowledge of digital and interactive platforms associated with business models (web, mobile and/or IVR). Desire to work collaboratively and experienced in team environments Excellent communication (verbal and written), strong interpersonal and strong business acumen. Ability to use PC desktop applications (e.g, Microsoft Word, Excel, PowerPoint and email).