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Engagement Manager
Ref No.: 18-02169
Location: Austin, Texas
Position Type:Direct Placement
Start Date: 02/28/2018
My direct client in Austin TX is hiring an Engagement Manager!

Title: Engagement Manager
Location: Austin, TX (on site, some national travel involved)
Start Date: ASAP
Type: Direct Hire, Permanent + bonuses
Salary: DOE

Process: 2 Phone Interviews, 1 in person Interview

The Engagement Manager serves as a trusted advisor to customers in their portfolio. The Engagement Manager's time is split between pre and post sales activities, acting as the Delivery expert across the portfolio of products and engaging other SMEs across the organization to develop and articulate comprehensive implementation proposals.

The most successful Engagement Managers have a broad range of IT and consulting experience, with deep functional knowledge of project management and cloud computing environments. They are comfortable operating in an amorphous pre-sales environment, excel in coalescing competing and chaotic needs and challenges into a comprehensive and sound plan for delivering Customer Success. Candidates must have personally demonstrated prescriptive solutions, demonstrate immense project delivery credibility, provide strong leadership and hands-on participation in strategic engagements. The efficacy of Engagement Manager is measured by the ultimate success of the Customers in their portfolio.


Core Skills Needed:
  • 10 years' experience in pre-sales/implementations
  • Experience scoping and creating SOWs, seeing projects through until successful delivery
  • Salesforce and Service Cloud implementation or similar experience
  • High level experience with ETL tools and web service integrations (AWS, Azure, etc.)
  • Experience working with and scoping out complex enterprise level deals valued from 500k to 1M
Responsibilities:
  • Aligning closely with Account and Services Sales teams to own pre-sales activities such as scoping, solutions, SOW development and project staffing
  • Leading the development of client-specific implementation proposals, SOWs, staffing plans, engaging with SMEs across the organization to gain consensus on an acceptable proposal
  • Provide the Professional Services team with Subject Matter Expertise related to the proposed solution and client needs in order to ensure successful project delivery
  • Providing direct oversight to the project team during the full lifecycle of the engagement
  • Retain and nurture relationships post-engagement to ensure ongoing opportunities are realized and acted upon appropriately
  • Anticipate needs and position training, support and other solutions that may be needed for a successful customer experience
  • Deep understanding of factors that drive customer success for Salesforce (or similar) implementations and how they directly contribute to long-term customer retention
Requirements:
  • Experience delivering consulting services, including team leadership and active involvement in selling professional services
  • Experience managing C-level client relationships, including escalation resolution
  • Experience operating in a pre-sales environment, shaping and scoping large and complex implementation projects
  • Experience as a technical and/or functional architect in a mid to large sized organization focused on CRM, Customer Engagement, or Digital Marketing
  • Able to command a group audience, facilitate solutions and lead discussions such as implementation methodology, salesforce.com road mapping, social enterprise strategy, mobile strategy and executive-level requirement gathering sessions
  • Demonstrated ability to lead and manage teams through influence while also functioning as an individual contributor/team member.
  • Enterprise transformation experience, including a track record of selling targeted engagements that will underpin Salesforce's "customer company” strategy
  • Salesforce.com, CRM experience preferred
  • BA/BS or equivalent experience
  • Ability to travel up to 25-35% (mostly domestic)