Previous Job
Previous
Customer Support
Ref No.: 18-02156
Location: Cupertino, California
Position Type:Contract
Start Date: 02/28/2018

Title: Customer Support
Job Type: Long Term Contract (possibly convert to FTE)
Location: Cupertino, California



Job Description:

Customer Support Job Description: The difference between a senior and a junior role is whether the person can take a leading role vs just help with our support requests. Note that this is NOT engineering support. This is support of non-technical and technical users to high-level curated dashboards. So the person will need to be able to convey technical information in a non-technical way.

Key Qualifications:
- Excellent communication skills, both written and oral, including the ability to convey complex requirements in a clear, concise and credible manner
- Strong prioritization and project management skills, including timely and proactive communications of timelines, status, issue escalation
- Strong out-of-the-box thinking and a curious mind
- Perform root cause and impact analysis to investigate issues and make recommendations for potential solutions
- Ability to deliver high quality results while working in a fast paced & dynamic environment
- Extreme attention to detail and ability to self-manage work
- Customer focus and relentless passion for supporting a diverse and growing set of users and needs
- Desire to find creative and flexible solutions to tackle complex processes

Description:
- Administer user permissions and facilitate user access reviews
- Log support queries and requests, assist in creation of a functional knowledge base
- Facilitate organization and resources for support for new datasets, tool features
- Develop creative solutions and help implement automation to scale support systems and processes

Experience:
Bachelor's degree or equivalent work experience in Customer Support, Business Information Systems, or related fields.

If interested or qualified please send your most up to date resume in word format to melissa.villalobos@mondo.com