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Sr. Avaya Engineer
Ref No.: 18-01974
Location: New York, New York
Position Type:Contract
Start Date: 02/07/2018
Position Title:  Sr. Avaya Engineer
Location: NYC
Salary: Negotiable 
Start: ASAP


Position Responsibilities
  • Architect solutions and oversee implementation of new Contact Center applications.
  • Design and develop IVR Call Flows, Multi-Channel Routing, and other aspects of the Avaya and Genesys Framework.
  • Work with other voice and network engineers to translate business requirements into technical specifications.
  • Consult with department heads on ways to optimize customer service delivery.
  • Participate in building the technology roadmaps for Contact Center and other voice technologies at HSS.
  • Work with end users with Contact Center tools, operations and deploying best practices.
  • Present solutions to business units and operation teams.
  • Assist in the planning, design and implementation and provide ongoing support of complex Avaya Telecom solutions.
  • Build and maintain relationship with IT vendors and partners.
  • Provide high level of technical consultation and recommendations to management team to increase effectiveness of organization and technology solutions.
  • Provide technical support to departments and technical teams to resolve telecom issues.
Desirable skills and experience
  • Avaya Aura Solutions (Communications Manager, System/Session Manager.)
  • Avaya Aura Messaging
  • Avaya Aura Contact Center
  • Knowledge of SIP technology and connectivity
  • Quality Monitoring and Workforce Management
  • Familiar with large scale IP voice networks.
  • Familiar with systems managements: Linux and Windows servers, scripting, log management, software distribution and patch management processes.
  • Configuration of voicemail, IVR systems, and call recording solutions.
  • Contact centers experience with design, reporting, and call flows.
  • Documentation standards, network and call flow diagramming
  • Strong business acumen – excellent communication / presentation skills including public speaking.
  • Strong project management, interpersonal and leadership skills
  • Ability to work independently as well in a team environment.
  • Must have excellent computer knowledge and be very familiar working with using Microsoft Office Suite, including Visio and Project.
  • Qualifications: 7+ years-related experience
  • Education: College degree preferred and/or industry/vendor certifications in relevant technologies.