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Service Delivery Analyst
Ref No.: 18-01862
Location: Vernon Hills, Illinois
Position Type:Contract
Start Date: 02/21/2018
Title: Service Delivery Analyst 
Location: Vernon Hills 
Duration: 9+ months
Rate: Dependent on experience 


The SDA will directly work with business clients and engineering resources to gather technical requirements to coordinate the service delivery for Cloud Solutions utilizing AWS, Azure, Oracle, Google, and other Cloud Platforms. This role will be a critical link between upper management, business leaders, technical resources and vendors. This person must have an excellent ability to communicate and provide clear direction to internal and external key stakeholders to drive Cloud Solutions to completion. 

  • Excellent oral and written communication skills. Must be able to explain complex technical issues in a way that non-technical people can understand. Must be able to explain customer needs and priorities in a way that technical people can understand.
  • Develop and maintain a collaborative working relationship with key stakeholders within management, business contacts, technical resources and vendors.
  • Act as a liaison between the customer and internal resources with the ability to escalate when necessary to resolve any and all escalations.
  • Responsible for taking detailed notes, creating presentations, and scheduling meetings with key contacts and leadership to provide status on all projects.
  • Ensure policies, processes and procedures are adhered to.
  • Technical background in healthcare, laboratory diagnostics, medical devices or pharmaceutical companies.
  • Working knowledge of ITIL processes, particularly Request, Problem, Incident and Change Management, how they interrelate, and how they can be adopted successfully.
  • Experience with IT service management and IT service delivery activities is desired.  Excellent interpersonal, leadership, collaboration, facilitation and negotiation skills. Must be able to manage conflict. Must have solid business acumen and conceptual thinking.
  • Experience with capturing and developing business requirements and translating into IT specifications.
  • Experience in managing projects; managing and executing multiple projects at once is desired.
  • Preferred background Cloud Platforms
  • Interacts well with diverse groups within function and maintains strong working relationships with internal and external collaborators.