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Desktop Technician
Ref No.: 18-01854
Location: Waukegan, Illinois
Position Type:Contract
Start Date: 02/21/2018
Role: Desktop Technician
Location: Lake Bluff, IL
Duration: 2+ Years Contract
Rate: $23/hr
***Local Candidates only***
Description:
We have 800 large Client MFP printers. The candidate must be able to troubleshoot and resolve issues with multi-function printers including print, scan and email, handle Moves / Adds / Changes, thorough understanding of WebJet admin tools, SafeCom and Pull Print Management, Client Security Manager, Test and remediate new printer introductions, monitor printer supplies, excellent customer service skills a MUST, understand printer firmware, knowledge of Access database is a plus.

Responsibilities:
  • Work with the Service Desk, other PC Technicians and Senior Technicians to understand PC support needs
  • Resolve calls that have been escalated in the Call Tracking system; assume primary responsibility for client's PC support; provide hands-on and remote controlled PC support services; provide expertise on support services when requested by peers and clients. May be required to reload base images on PC's
  • Lead/participate in Hardware & Software deployments; Follow Hardware and Software procurement usage guidelines; management of printing problems and network printers
  • Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients; provide "on-call” level-2 support; reconcile client demand for services with available resources; record all support activities for proper measurement of work performed

Requirements:
  • Must enjoy solving a wide variety of problems on a continual basis
    Skills and experiences with the use of technology in a business environment, including exposure to Service Desk Support, data networks, and application environments. Experience with customer service functions in PC support; demonstrated exceptional organizational skills; familiarity with Windows operating system; ability to ascertain the criticality of incoming requests; fundamental understanding of Outlook and Office Applications
    Ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; Must be able to follow departmental processes and procedures, ability to follow and document resolutions using Knowledge Management tools
  • Associates Degree in Computer Science or related discipline: at least two but typically four or more years of experience in computer support
    Excellent customer service, interpersonal, organizational and communication skills; ability to work in a fast-paced changing environment