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Business Analyst - Service Desk
Ref No.: 18-01842
Location: Abbott Park, Illinois
Position Type:Contract
Start Date: 02/21/2018
Job Title: Business Analyst
Location: Lake Bluff, IL
Duration: 12+ months
Rate: Dependent on Experience

My direct client is looking for a Business Analyst to join their team and assist in their Global Service Desk improvement plans.

Responsibilities:
  • Analyzing metrics and data around third party vendor
  • Analyzing ticket data and volume data and the time it takes to complete service tickets
  • Provide gap analysis in service delivery
  • Summarize data and make it presentable for senior management
Requirements:
  • Service desk knowledge
  • Understanding metrics and data
  • Gap analysis experience
  • Project management skills
  • Ability to dive into metrics