Multi - Channel Program Manager
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Multi - Channel Program Manager
Ref No.: 18-00976
Location: Mettawa, Illinois
Position Type:Contract
Start Date: 01/29/2018
Title: Multichannel Program Manager 
Location: Mettawa, IL 
Duration: 9+ months 
Rate: DOE
 
Program Manager position supporting enterprise SFA / CRM application on the iPad, used by Pharmaceutical sales reps and Medical field users, with a specific focus on Digital and Multichannel Marketing capabilities, processes, and initiatives.
 
KEY DESIRED EXPERIENCE & SKILLS:
  • Ideal candidate has experience supporting Marketing and/or Sales Force applications in the Pharmaceutical industry; Experience or expertise with CRM (Customer Relationship Management) applications and platforms in a large corporate environment.
  • Experience and expertise with Digital Marketing initiatives and projects, regardless of user and audience community, including but not limited to web, app, email, and mobile tactics.
  • Experienced in interfacing with internal clients and client groups as part of shared services delivery model. Additionally, experienced in interfacing equally with creative agencies and technical operations teams.
  • Proven effectiveness with taking ownership of deliverables and influencing cross-matrix teams to ensure initiative pull-through and delivery.
  • Background in and experience as a Business Analyst or Business Systems Analyst is valuable.
  • Experience with Marketing Operations approaches, processes and got-to-market planning & execution, including digital publishing, desired.
  • Preferable experience with Veeva and/or Salesforce.com.
  • Experience with Veeva 'multichannel' capabilities, such as CLM, Approved Email, Engage, Co-Browse & Vault, especially as part of post implementation operations or support, highly desired.
  • Some experience and base understanding of promotional materials review steps and processes in the Pharmaceutical industry (commonly referred to as Med Reg).
ADDITIONAL SKILLS:
  • Experienced in and ability to work with Business (Marketing, Marketing Operations & Sales)  and IT management to establish and gain consensus on project objectives, timelines and deliverables
  • Capability to assess and articulate the degree to which changes to scope, issues and risks may affect projects, and then working with Business and IT management to gain agreement.
  • Strong inter-personal and communication skills, ability to work with and across all levels of management and stakeholder groups (Technical, Marketing, Sales, Regulatory, Customer Excellence, Operations, etc.).
  • Display clear accountability and ownership of assigned work streams, and have to ability to drive to completion.
  • Training in SDLC methodology along with experience in deploying large validated applications in a corporate environment valuable.
  • Good analytical skills and a creative problem solving ability.
  • Comfort with, and ability to articulate and present platform and technical capabilities to Marketing and Sales stakeholder groups.