Technical Support
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Technical Support
Ref No.: 18-00939
Location: Horsham, Pennsylvania
Position Type:Contract
Start Date: 01/31/2018
My direct client has an immediate need for a Technical Support consultant.

Location: Horsham, PA
Duration: 6+ Month Contract
Salary: $30-35/hr
Start Date: ASAP

Provide technical support to all users and assist with the maintenance of on-prem and cloud based
systems. Assist with the migration of workstations and set up of new users in newly acquired workspace.
 
Environnement - simple 
User Support - desktop and helpdesk
Server Management 
80-85% User - desktop, issue resolution 
15-20% Server Management - making sure everything is up and running
--> Monitoring and basic troubleshooting 

Office 365 - MUST HAVE
Cloud Technologies - Microsoft Stack - Azure - NTH
Microsoft Office Suite
Sharepoint - NTH

Job Responsibilities:
• Providing telephone and in-person support to Windows 10.
• Identifying, analyzing, and repairing product/system failures.
• Installing, troubleshooting, maintaining and upgrading software and hardware.
• Ensuring proper functioning of the organization's network information systems.
• Maintaining system security via firewalls, and VPN configurations.
• Recommending standards for computer and network systems.
• Analyzing, designing, creating, documenting, and testing of computer, server and network
platforms
• Enforcing information technology policies and procedures.
• Developing backup and disaster recovery strategies.
• Maintaining hardware and software inventory.
• Training employees.
• Performing other related duties/special projects as assigned.

Knowledge, Skills and Abilities Required:
• Minimum of 5 years experience analyzing symptoms for accurate isolation of user and network
problems.
• Ability to install and maintain personal computers, and networks.
• Knowledge of Windows Servers (Azure), Active Directory, MS Exchange, MS SQL Server.
• Knowledge of computer/network systems infrastructure requirements/standards.
• Knowledge of Cisco Routers and Firewalls.
• Strong project management skills, with experience in managing resources to meet goals on
simultaneous/multiple projects.
• Ability to communicate technical information to non-technical personnel.
• Strong interpersonal and communication skills.

To be considered, you must have the ability to lift 40 lbs. (computer equipment) and work a flexible
work schedule, with occasional late nights and weekends. Must be available for an "on call " bi-weekly rotation.

If interested please send an updated copy to Nina at nina.magan@mondo.com