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Salesforce Business Systems Analyst
Ref No.: 18-00334
Location: Weston, Massachusetts
Position Type:Direct Placement
Start Date: 01/03/2018
Title: Salesforce Business Analysy(BSA)
Location: Weston, MA 
Duration: FULL-TIME Permanent Position
Start: ASAP

Job Overview
The Senior Business Systems Analyst will play a key, highly visible, internal customer facing role on Enterprise Application projects, primarily in support of a global CRM implementation. This role collaborates with functional leaders from various teams to identify, define, and implement changes and enhancements to meet business requirements in a dynamic environment. This position will be part of the broader Enterprise Applications IT team responsible for analyzing, building, integrating, testing and deploying solutions amongst other technologies.

The Senior Business Systems Analyst will:
  • Engage with business stakeholders to gather & analyze requirements, propose solutions that leverage Salesforce functionality, including resource and effort estimates
  • Translate requirements into actionable work and deliverables, coordinating with developers and configuration engineers to deliver against business expectations
  • Support Salesforce integrations with other applications including but not limited to Apttus CPQ, SAP Hybris, IBM Watson Campaign Automation, Adobe eSign & Informatica
  • Evaluate new Salesforce releases and applications, participate in plans for their implementation, and remain current with Salesforce administration best practices
  • Manage relationships with stakeholders to achieve project goals, including clear communications in all project and deliverable updates, and offering risk/challenge options to always keep moving forward
  • Maintain collaborative relationships with external vendors to achieve project goals, where necessary
  • Participate in the evolution of team best practices, standards and policies
  • Partner with internal users to learn their business, processes, challenges and strategic objectives
  • Log and track identified problems through to resolution
  • Lead projects, execute project task responsibilities and coordinate implementation activities
  • Create, customize and maintain analytical reports and dashboards as required by management and the distribution team
  • Support and facilitate testing of new enhancements
The Senior Salesforce Analyst must be comfortable working in a fluid environment with a constantly evolving vision to keep pace with a fast-moving industry. A strong desire for success, a positive demeanor and an ability to communicate and build partnerships with cross-functional groups throughout Monster are essential to this job.
  • Bachelor's Degree in Business/Information Technology, or similar field
  • 5+ years Salesforce Administrator or Analyst experience
  • Salesforce Certified Administrator credential
  • Clear understanding of CRM key concepts, including:
    • Lead Management
    • Opportunity Management
    • Territory Management
    • Collaborative Forecasting
    • Configure/Price/Quote (CPQ)
    • Contracting & eSignature
  • Mindset to design for processes that are efficient and solutions that are scalable.
  • Strong written and verbal communication skills
  • Ability to manage multiple cross-functional project simultaneously
  • Strong team player
  • Strong documentation and demonstration skills
  • Exemplary interpersonal and refined relationship-building skills
  • Strong analytical thinking capabilities and creative problem-solving skills
  • Ability to understand new information and ideas and evaluate the impact on current processes
  • Familiarity with Agile methodology
  • Strong organizational skills with great attention to detail
  • Strong multi-tasking and prioritizing skills with the ability to meet deadlines
Nice to Haves
  • Consulting Experience with implementations, upgrades, integrations and customizations
  • Ability to configure custom objects, custom fields, workflows, installed packages, etc.
  • Direct experience with Apttus CPQ
  • Experience with ETL tools including Apex Data Loader
If qualified and interested, please send your most current resume as a word document to Felix Fermin @