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CRM Business Process Analyst
Ref No.: 18-00087
Location: Irving, Texas
Position Type:Right to Hire
Start Date: 01/03/2018
Title: Salesforce Business Process Analyst
Duration: 3 month C2H
Start date: 2 weeks notice
Location: Las Colinas, TX

Position Details:
  • Salesforce is used mainly for the sales and marketing opportunity leads.
  • Oversee the USA-Canada-Latin America Salesforce administration
  • This person will work with stakeholders in the USA and gather requirements, make the design, and then work with the developer team.
  • The Business Process Analyst will work with business and functional teams to gather requirements, design quality solutions, and create business specifications
  • The Business Process Analyst will lead the functional responsibilities & process design, implementation and administrative operational support, depending on the stage of system lifecycle.
  • This position will develop and conduct testing for applications, document business processes, developing test scripts and user guide, conduct training of end users and resolve problems with CRM and PRM applications.
  • Collaborate with business users to identify opportunities to further utilize to achieve business goals, new functionality, reports & dashboards
  • Identify stakeholders of the work effort, how they are impacted, and what their needs and roles are to effectively engage in the effort
  • Translate design specifications by co-working with both internal and external teams of developers and other functional analysts while ensuring all nuances of the requirements are understood and executed per requirements.
  • Support users with day to day issues and be a front line support partner for issue resolution.
Top Must Have's:
  • At least 5 years of BPA on Project management
  • 3-5 years of experience with Salesforce (certification preferred)
  • Advanced T-SQL knowledge
  • Bachelor degree in computer science, business administration, or related
  • Ability to communicate with Stakeholders.
Team/Company Culture:
  • Company will pay for the courses and first exam for SFDC Certification
  • Will work hand and hand with business stakeholders and SFDC teams in Taiwan and the Philippines.
  • Very collaborative and cohesive

If qualified and interested, please submit recent resume to Jazmine Washington at