Previous Job
Functional Workday Consultant- ABLJP00067665
Ref No.: 18-00036
Location: Abbott Park, Illinois
Position Type:Contract
Start Date: 01/02/2018
 Role: Functional Workday Consultant
Type: Contract
Duration: 2/12/2018- 12/28/2018
Location: Lake County, IL

• Manage incoming case queue and maintain focus on resolving customer cases quickly and effectively in line with service level agreements. 
• Clearly and succinctly document communications to customers using our issue management system. 
• Work directly with customers to research, troubleshoot and resolve HCM process and configuration issues in a timely manner. 
• Test customer problems and resolve issues, often times functioning as the analyst/configurator to determine a solution. 
• Liaison with HRIS functional, technical, and security team members to highlight customer issues and identify solutions. 
• Effectively manage, prioritize and escalate customer issues as required. 
• Author and update applicable SDLC documents (e.g. requirements, testing) 
• Provide status reports to Leadership 

Skills Needed 
• Strong written and verbal communication skills are a must 
• Prior Workday HCM work experience is a must 
• Workday HCM certification is preferred 
• Workday report and integration development/troubleshooting is preferred 
2 years minimum 3 - 5 years preferred​