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Tier 1 Help Desk
Ref No.: 17-12316
Location: Atlanta, Georgia
Position Type:Contract
Start Date: 12/20/2017
Tier  I Help Desk Technician
Sandy Springs, GA 30339
6 Month Contract
Part Time - 15-25 Hours/Week
Office Hours of 8:30 AM - 5 PM, Monday - Friday (No Nights/Weekends)
Start Date: ASAP/Immediate
Onsite, Not a Remote Opportunity
Hourly Rate Dependent Upon Experience

Responsibilities include but are not limited to:
  • Providing support via phone, chat, email, and ticketing.
  • Troubleshooting and resolving single customer issues with Windows, Mac, and Linux.
  • Supporting Microsoft Office, Exchange, VPN, SharePoint, Mobile devices, user accounts and permissions.
  • Using remote administration tools to resolve issues on desktops, laptops, and printers.
  • Ensuring proper documentation, notification, tracking, and follow up of all incidents.
Basic Qualifications
  • Previous experience working in a Service Desk or Helpdesk environment.
  • Experience supporting Windows, VPN, networking, Microsoft Outlook, and Microsoft Office in an enterprise environment.
  • Experience using or supporting Linux and Mac.
  • Ability to adapt to new processes and procedures quickly while dealing with a high volume of requests.
  • Strong customer service and communication skills, including the ability to explain technical terminology to non-technical users.
  • Fluent verbal and written communication in English.